Services
Enterprise Portals, Content and Document Management, User Experience

Situation
A large pharmaceutical company wanted to establish online communication and collaboration portals for the parties involved in its clinical trials (physician offices, hospitals, clinical research organizations, etc). There were multiple interests – streamlining and accelerating communication, reducing communication costs, and fostering deeper relationships with the research community. While providing separate portals for every therapeutic area, product team, and clinical trial, it was also necessary to enforce enterprise-wide content and communication protocols. The IT group needed to find a way to do all this in the most cost-efficient manner.

Action
We used focus groups and one-on-one interviews to identify and prioritize the interests of all stakeholders and future users. We developed the portal and content services with a point-and-click user interface for administration to facilitate the creation of individual portals without the need for programming services. This enabled teams to manage content without IT support.

Results
The platform is being used to provide individual portals to 50+ clinical trials facilitating the communication of information within days instead of weeks. The company is looking to further expand this platform to a full-fledged Physician Portal to enhance relationships with the community.

Technology
BEA Weblogic Portal, Documentum